Archive for the ‘World’ category

The Big Boy Principle of Innovative Service by @ChipRBell

agosto 4, 2014

I’m re-blogging this post, because I think always the manners matter.
And more in Social Media field, no many people say ( write/replay ) ” THANK YOU “, when we share or comment on their post, or tweets, or whatever…
Like Chantal said : Thank someone who never gets expressions of gratitude….Respectful service entails an extra helping of help, an enduring act of benevolence and a sincere interest in making a difference in the welfare of those around you.
Great post Chantal !

Take It Personel-ly

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I am excited to help celebrate the first anniversary of Chip R. Bell’s book The 9 ½ Principles of Innovative Service. It is a great book that will inspire you to create better service experiences in all you do. To read a sample chapter click here.

The following is a guest post from Chip.

The night before my annual physical examination I received a text from my physician reminding me that the morning exam would be started with a blood test. “Remember, no food after midnight and only water or black, unflavored coffee in the morning.” I am a big coffee fan!

As soon as the nurse took two vials of blood the next morning, she escorted me to the examining room for me to don the high fashion hospital gown we all enjoy wearing. As soon as I was in my most pitiful stance sitting on the…

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Social Media : Trends and Behaviors by Countries Part IV

mayo 4, 2014

Hi there ,

This is last part  of a blog series in which Natascha Thomson and I try to provide answers to this question by surveying our world-wide networks.

Note: We make no claim that the results of our informal survey are statistically relevant but they represent insights from people who use social media regularly for business.

We asked the following questions:

  1. In your country (or region or culture, if you prefer), how does the majority of people view social media?
  2. What would you say is a unique characteristic about social media usage in your culture?

GlobalSocialMedia

THE RESULTS PART IV

CANADA

Chantal Bechervaise , Senior Human Resources Assistant at Privy Council Office and HootSuite Ambassador

Chantal Bechervaise

1.-  It’s hard to find a lot of statistics on Canada and social media usage.

  • From gathering information and doing a bit of digging I have discovered that Canadians do indeed love their social media and internet usage. I am a heavy social media user myself. (My family is always joking that I am online talking to my imaginary friends.)
  • In terms of engagement, Canada ranks as one of the top 3 countries around the world. Canadians use on average, 41 hours per month online on their computers. In a recent study conducted by Media Technology Monitor, 2 out of 3 Canadians use some sort of Social Media network.
  • Businesses in Canada are also open to social media.
  • The top three Canadian social networking sites are Facebook, Twitter and then LinkedIn. Facebook is the most popular among Canadians. The second most popular is Twitter. It will be interesting to also see how Pinterest, Vine, Google+ and other social sites begin to rank as more statistics become available.

2.- Canadians appear to love their technology and ability to connect and engage.

  • I think that our usage will continue to increase. It was just announced this week that Parks Canada will be setting up 15-20 wireless hot spots in our national parks as part of a trial run, and hopes to have 75 in the next three years.  It is becoming more and more en-grained into our culture and it is here to stay.

SINGAPORE

Avtar Ram Singh , Digital Marketing Manager at Circus Social, Ogilvy & Mather

Avtar Ram Singh

1.- With internet penetration at 73%, the internet and social media is a way of life in Singapore.

  • To drive home that fact, consider this: 3.2 million of the 3.9 million people on the internet have an active Facebook account.
  • Mobile internet penetration is at 64% as well, and on average, mobile internet users spend 2 hours using mobile internet each day. Around 96% of internet users in Singapore have a social media account in some shape or form.
  • Due to the high cost of traditional marketing in Singapore, a lot of brands have shifted to social media in the last few years and have started to build a presence. Most, if not all, retail stores have a presence on social media with a fairly active following.

2.- There are two things that surprise me:

  • The first, is how high the Facebook usage in Singapore is, and second, how low the Pinterest usage in Singapore is.
  • Less than 100,000 Singaporeans have a Pinterest account, and for a country that’s fashion obsessed – that’s a little strange.
  • The second thing though – is how much content Singaporeans consume on a daily basis. Trains, buses, standing in queues, having lunch alone – 4 out of 5 people will be on their phones, either watching a soap, scrolling through their newsfeed or talking to friends.

NEW ZEALAND

Lillian Leon ,  Copywriter , Social Media and Online Marketing at The Online Marketing Rookie

Lillian Leon

1.- In New Zealand , businesses are aware they should be on social media somehow.

  • But businesses still don’t really understand how it works for ROI.
  • Some larger and entrepreneurial companies are using social media well, but not many. Slowly, we’re getting there.
  • We use Facebook most, but Instagram, Snapchat and Pinterest are gaining popularity.

2.-  Unique characteristic?

  • Probably that New Zealander‘s  are not outspoken people, so we tend not to vent our opinions on social media.
  • Social media is used more for connecting with others.

INDONESIA

Vicky Iskandar, Social Media Consultant at Temptu

Vicky Iskandar

1.- The number of people who are online in Indonesia are over 79 million in 2014 ( over 30% of the population). This sounds low in terms of % but significant when you take into account that Indonesia’s the fourth most populated country in the world with over 250 million people.

  • Indonesians view social media as entertainment and they truly love to socialize .
  • They’re the 3rd most active tweeters (via @conradhackett).
  • They see twitter as a platform where they can chat and connect with their favorite brands and local celebrities. It’s pretty easy for a local celebrity to gain quick followings.

2.- Mobile plays a majority part in social media usage as smartphones and data packages are more affordable and readily available compared to desktop access.

  • Facebook is still the number one platform with over 90% of the country’s online users but majority of active users are turning to Path (which is mobile only) as the main social platform to socialize with their friends.
  • Facebook seems to be seen as more of a nuisance, with many pages abusing  and bombarding their Facebook friends with tags and sales pitches etc.
  • Whereas Path, which had a 150 friend limit till recently, is seen as a more private and intimate platform.

 Find parts I, II & III here: 

Part I : How do Social Media styles differ by culture/nation?

Part II : Global Behaviors in Social Media

Part III : A view & unique characteristic of Social Media at World

Finally, I want to thank my dear friend Natascha Thomson CEO/Owner of Marketing Xlerator for being part of this blog series. It has been very inspiring for me as well as a great learning and networking opportunity.

And thank to all the participants from countries like :  Germany, Netherlands, UK, Austria, China, Spain, Greece, Australia, Guatemala, Belgium, New Zealand, Singapore, Canada, Indonesia and Perú.

JC Giraldo

 

Guest Post : ” 10 Twitter Screw Ups ” by Ioanna Aggelidaki

enero 25, 2014

Hi  There  !

Today is a very special day, because , I have my first guest on my blog in English.

She is from Greece !!!

Thanks to My Greek blogger friend : Ioanna Aggelidaki  , for her kindness in sharing  this post about  Twitter  !

Thank you Ioanna , You Rock !

10 Twitter Screw Ups

Life on Twitter can be harsh… 

Designed to be global and fast paced, Twitter users decide whether or not to follow someone within seconds. Most of the times people won’t “Go to your full profile” to analyse you, read your tweets, check your links, try to understand what kind of person you are and theeen decide whether to follow you. Nope.

It’s only a matter of seconds for you to impress others and convince them to click on that “Follow” button.

The reasons why people follow others may vary, still there are some very clear assumptions why people chose not to follow you or -if they already did that mistake- unfollow you…

 

1. You are an egg

Twitter empty profile

Having no profile picture whatsoever is like having no face. Would you go out for a coffee in real life with someone who has no face? (don’t answer that) Twitter gives very little opportunity to people to express themselves in a visual way and your twitter profile picture and background is one of them. So take into consideration the twitter timeline dimensions and get yourself out there.

2. Your profile is private

Twitter is a busy street, don’t be locked inside your home. Honestly now, time to come out of the twitter closet.

3. You are boring

clever twitter bio

Along with your profile and cover picture, one of the first things I notice in a twitter profile is the bio. I understand that writing a cool bio is tough, there are all those things that need to be said in only 140 characters… Keep in mind that your twitter bio is just a tiny part of your online self, use it well to attract people into wanting to get to know you better, introduce yourself and let your personality shine! How? Well, for starters please don’t write your bio in the third person… You are not Don Draper, don’t be pompous. Keep it short and interesting, tell me about your professional self if you like but also give me something I can relate to, something about you I may remember. Or just be funny, that always works.

4. You are full of it

Twitter is indeed full of social media Gurus and Experts and Kings and Queens. To begin with, there is no such thing as a Social Media Expert only because social trends run at the speed of light so one moment you are an expert and the next you aren’t. What these words really do is make you look arrogant and too much into yourself. There are other, more creative and down to earth words and phrases to describe yourself as part of the social media world.

5. You are too serious

Twitter is a great place to engage in conversations as it gives you the opportunity to talk directly to people. There are so many articles on how to engage people into chatting with you, how to craft your tweets perfectly to lure people into conversation. And after all that hard work people start chatting with you, and you just go and be a Diva/know it all/King of the world. Oh please… Lighten up a little! Don’t take yourself too seriously, be friendly and humorous. Too much formality comes down to monotony, loosen that tie!

6. You are a bot

you are a bot
Here is a hint: You want to know who is interested in tweets like “the daily something is out” or “12 people followed me and 13 people unfollowed me” ? No one. Firstly I don’t care how many people followed or unfollowed you, this is your inside information. And secondly it’s pretty clear to me that these are bot tweets, so obviously you have let services auto tweet on your behalf. Twitter is the place to talk, engage in conversations, people want to hear you voice, make sure they are interacting with a person who has an opinion, who is genuine and real.

7. You are never there

There is a twitter button called “@Connect” by using that you are able to check whether someone has followed you, mentioned you or interacted with you in any way. Please use it once in a while. Not paying any attention to people interacting with you is so frustrating! Imaging this, you are walking on the street and you just saw someone you (think you) know. You smile, raise your hand, wave hello and he just passes you by. That’s the feeling.

8. You are spammy

promotional twitter DM
If you are selling something then please let me know it in advance so that I won’t follow you. I am being harsh but that’s the painful truth, if you’re using Twitter to sell something in a crude manner, people wont follow you. It’s one thing to kindly promote your business in a user-friendly way and another to be all about the hard sale. We all see enough unwelcome advertising on a daily basis, it doesn’t have to invade our Twitter streams. Same goes for promotional direct messages. We have just met, for God’s sakes don’t try to sell me stuff!

9. You are needy

“Please follow me” or “Please retweet” can actually get worse… If you start screaming at me! “PLEASE RETWEET”. Odds are: 1. I won’t retweet 2. I won’t follow.

10. Sorry what?

Tweets are limited to 140 characters, that can be annoying I know. How about you rephrase what you have in mind and stop cutting every single word in half or erasing every vowel? I really don’t have a crystal ball you know!

We all mess up online and that’s not just fine, it’s a great way to learn how to be awesome.

You don’t even need to write all these notes down, all you need to remember when you are on Twitter (or online generally) is to be you and act the way you would in real life. Keep it real.

You can reach to Ioanna Aggelidaki on these links :

Blog : Life PortOfolio

Twitter  : @iaggelidaki


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