Posted tagged ‘PR’

The Big Boy Principle of Innovative Service by @ChipRBell

agosto 4, 2014

I’m re-blogging this post, because I think always the manners matter.
And more in Social Media field, no many people say ( write/replay ) ” THANK YOU “, when we share or comment on their post, or tweets, or whatever…
Like Chantal said : Thank someone who never gets expressions of gratitude….Respectful service entails an extra helping of help, an enduring act of benevolence and a sincere interest in making a difference in the welfare of those around you.
Great post Chantal !

Take It Personel-ly

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I am excited to help celebrate the first anniversary of Chip R. Bell’s book The 9 ½ Principles of Innovative Service. It is a great book that will inspire you to create better service experiences in all you do. To read a sample chapter click here.

The following is a guest post from Chip.

The night before my annual physical examination I received a text from my physician reminding me that the morning exam would be started with a blood test. “Remember, no food after midnight and only water or black, unflavored coffee in the morning.” I am a big coffee fan!

As soon as the nurse took two vials of blood the next morning, she escorted me to the examining room for me to don the high fashion hospital gown we all enjoy wearing. As soon as I was in my most pitiful stance sitting on the…

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Part 3 : A view & unique characteristic of social media at world

abril 22, 2014

Hi there,

This is part III of a blog series,which my mentor Natascha Thomson and I try to provide answers to this question by surveying our world-wide networks.

How do social media styles differ by culture/nation?

Note:We make no claim that the results of our informal survey are statistically relevant but they represent insights from people who use social media regularly for business.

We asked the following questions:

  1. In your country(or region or culture,if you prefer),how does the majority of people view social media?
  2. What would you say is a unique characteristic about social media usage in your culture?

Social Networking

 THE RESULTS PART III

Australia

Adel de Meyer Social Media Strategist at Mammoth & HootSuite Ambassador for Australia

Adel de Meyer

1.-Australians are very social by nature,hence why Australian users are one of the highest users of social media worldwide.For every hour an Australian spends online 14 minutes are spent on social sites,nine on entertainment and four minutes shopping online.

  • In fact Australians love social media so much that about one in 10 Australians(13 %) interrupt their love-making to check their social media accounts,according to a recent Galaxy survey commissioned by condom manufacturer Durex.
  • Facebook is a giant in Australia with 13,200,000 users followed by YouTube and then WordPress.
  • My opinion is that Australians love good entertainment,to give opinions and to make jokes.They have a great sense of humor and that shows throughout Social Media usage in Australia from comments,to advertising.

2.-Multi-screen behavior is now a daily habit for Australians

  • Social Media are accessed mainly at home by over 96% of Australians and about 34% of Australians accessed Social Media at work in 2013.
  • Aussies love photo and video sharing on Social Media as the second most done activity on Social.
  • A lot of humor shines through on Social Media platforms used by Aussies.

Guatemala

Regina Maria Castrejón Asturias,Communications Department at Archdiocesan Caritas- Guatemala

1.-In Guatemala, only a part of the population has access to Internet, these people, in majority are the young people.

  • The most used networks are Facebook and Twitter, Google as a social network (not as a search engine) is unknown for many.
  • Linkedin is used eg (socio-economic, segment A/B) to reach a labor market.

2.-Among the features to Guatemala in networks, we can say that it is a market with great growth.

  • Companies are beginning been making an effort to participate in social media(although there is much ignorance of how to do it, optimize it,for that will lead to effective results), digital marketing, is just beginning to develop.

Belgium

Sofie De Beule,Community Manager at Engagor:Social Media Management & Analitytics Tools

Sofie De Beule

1.-Belgians believe it’s really important to have their voice be heard on social media and take to it for social customer service.

2.-The use of social media is not really progressive in comparison to US users.

  • Belgians view social media more as a “free zone”.
  • They greatly appreciate transparency in any social media strategy.

Spain

Mariangeles Berna,Social Media Manager,digital newspaper Alicante Press

Mariangeles Berna Bernad

1.-For the last two years Spain is experiencing a time of change through social media.Companies need to have a presence to give their products more visibility.

  • Social media,also gives customers a way to contact companies directly for feedback.
  • In Spain companies have a greater presence on Facebook and Twitter.
  • Google+ and Pinterest are more utilized by sectors such as hospitality,tourism,these sectors use more marketing tools in order to reach a larger audience and generate more new ideas for their products.
  • Many companies are beginning to share their profile on LinkedIn’s network in order to become more known.

2.-In Spain people working in social media use is as a means to get support and help.

  • Through my individual as well as my colleagues experiences we can help people to become oriented in a number of networks,this way a person seeking help will find it more quickly and not get lost or confused as easily.

I hope you enjoy the post and you can reach the Part I here:Social Media Around the Globe-Same or Diferent?and the Part II here: Global Social Media Usage-Same or Diferent?

JC Giraldo

 

 

Blogs,Blogging & Bloggers

mayo 29, 2012

I am reading the book by David Meerman Scott “The New Rules of Marketing & PR” – third edition, he writes in one of its chapters about us bloggers and our world.

So I decided to write a little post about our world..

I think all of us, in contrast, the NON-Blog, we are communicators for excellence in a different way, writing or speaking, we show our own experiences or things that fascinate us..

Technology helps us communicate more and more, something that is surprising is that those people within them have or had the skills of journalists, but for various reasons, either because they are timid in real life or not find the “issue” could not communicate with the blogosphere.

Now many of those we called timid, are amazing bloggers and of them we learn a lot from them.

Blogger not be determined how many blog we post – If you have other opinion please let me know maybe i need improve more -Thank You!

This is how committed we are to the world “outsite” waiting for something interesting to share with others.

I also think it’s part of being responsible and not “play” with our target audience, have a responsibility to schedule in our daily walk and pause to share our ideas.

Many people make money with blogs, but as an expert once said in an email: JC, everything is step by step, first started as an amateur and then professional and then expert…well now I’m Amateur..

Many times we get frustrated and say that “no one” “follow me”..Ok.. ask ourselves, as did I, I am writing the right topic?, I’m writing an interesting topic?, I’m helping, to the blogosphere? My Template is serious, for my audience?

When we find the answers is then that our blog will change…

something I always keep in mind is to accept positive and negative comments, that’s what we are exposed, then the negative things Let’s get the very best to make them a new weapon to communicate.

Blogfriend hope you like my post I am not an expert in social media and I’m starting  in the blogosphere, I bought the book “WordPress” for Dummies by Lisa Sabin-Wilson , I’m not be afraid to read it .. 🙂

Remember :  If no one follows you…Another will follow you

JC Giraldo

Hi World ! , Today I am launching My blog

mayo 27, 2011

Ok here we go !!!

Today I’m launching into the blogosphere…

I’m sure will be a success and with your help we will learn and good feedback that will help us that we all have more experience and learn!
Share the success, this blog will share successes and failures of our experiences, and thus turn these experiences into good things for our lives and our work in sales.

Also I share topics in Sales ,Marketing , Advertising, Tips,and Polls….we can share many topics such as Pharmaceutical,Food and Beverages,Data,Cellphones,Retail and many brands

This blog is dedicated to my dear son Juan Carlos, my mother Alicia and all people like the marketing,sales,advertising and PR.

Join me ! and Enjoy !!

JC Giraldo


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